BLDESY! (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Personal information you provide
- Account details: name, email address, phone number, password
- Profile information: business name, ABN (used for verification purposes only — not displayed publicly), trade licences, service areas, profile photos
- Job postings: project descriptions, location, budget, photos
- Communications: messages between users, support enquiries
- Payment information: billing details processed securely via our payment provider
Information collected automatically
- Device information: browser type, operating system, device identifiers
- Usage data: pages visited, features used, time spent on the Platform
- Location data: approximate location based on IP address or, with your consent, precise location
- Cookies and similar technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the BLDESY! Platform and Services
- Create and manage your user account
- Connect homeowners with relevant trade professionals
- Process subscription payments and manage billing
- Verify the identity, qualifications, and licences of trade professionals
- Send transactional communications (account confirmations, job updates, messages)
- Send marketing communications where you have opted in
- Analyse usage patterns to improve our Services and user experience
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations and enforce our Terms of Service
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Other users: Profile information is visible to other users as necessary for the Platform to function (e.g. homeowners can view builder profiles, builders can view job postings)
- Service providers: Trusted third-party providers who assist us in operating the Platform (hosting, analytics, payment processing, email delivery)
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Restricted access to personal information on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate, out-of-date, or incomplete personal information
- Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles
- Opt out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at hello@bldesy.com.au. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Services.
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
7. Children's Privacy
BLDESY! is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date. We encourage you to review this policy periodically.